Lessons from the 2020 Maelstrom

What a year: what stress, what challenge, what change; what resilience, what teamwork, what an effort.

And what learnings! As we come to the end of this year of all years, a year in which we have all been put to the test like never before, we have paused for thought to examine what we have learned through it all:

NZ Inc. is in a way better position than many thought earlier this year

The blizzard of stories in March and April of lockdowns, headwinds, unemployment, casualties and economic retrenchment – and even another great Depression – did not make for pretty reading. It is to the Government’s credit therefore that the economy has in many sectors been insulated by measures it put in place. Although the hospitality, retail, tourism and travel sectors have been hit hard, today’s headline unemployment number of 5.3% is nowhere near the prediction of 10% we saw in May.

Available GDP information shows that the much-desired V-shaped recovery has taken place so far, and is likely to be followed by a slow rise up into 2022, when it is predicted to accelerate again. Lockdowns have been far less costly than feared – for many – and relatively strong positivity in the workforce about job security is driving investment confidence.

We do have a deep-rooted structural issue with housing supply, and commercial and retail property are constrained. Consents are rising for dwellings, although their slow approval pace is still hurting growth, and development sections are being snapped up. Heightened demand in the industrial sector is also driving land prices up as retailers race to meet online shopping demands.

Low interest rates are fantastic for the economy and confidence, but take care

With the $10 billion we usually spend nationally on overseas travel filtering around the Kiwi economy right now, many Kiwis are proving to be quite resilient. And, with interest rates so low, people are using their banks’ money to drive yield from assets. Continuing liquidity in the market is driven partly by quantitative easing, and the Government is evidently keen to keep pumping it in, so there is plenty of money to be lent. The banks are flush with cash, if you can put the business case together to access it.

In this environment, due diligence has to be key: do development projects stack up, and what does the margin look like? In a fast-moving world, it can be tempting to rush projects. We caution that project design must be where it needs to be, and we would advise against rushing pricing. The little you save in interest rates at the moment you’ll burn through in poor planning costs downstream.

Beware the ripple effect

Although the construction sector hasn’t gone through a tourism-style extended halt, busy (when permitted) consistently this year, it’s worth saying that the larger size projects we’re busy on now are ones we have been working on for a year or two. It’s only when the pre-existing projects finish that we will see if and how new projects are going to come through. The rubber won’t hit the road on this for quite a while. When Commercial Bay, NZICC, The Pacifica and other big developments are completely finished, what will the picture look like?

There have been many projects coming on stream in this last quarter however there will be large gaps to fill the void for the developments noted above.

What’s stimulus comes next?

Another big question is how the Government can/will keep the economy going with the debt they are carrying. They won’t be able to spend for ever – so how do they stimulate things? Investors are still pretty hungry for yield, and are driven to property assets based on historically low interest rates. FOMO is a factor at present, without doubt. However, at some point the momentum may slow down in the event of aggressive Government policy in areas such as LVRs and possible debt to income ratios being introduced.

Expect a flight to commercial property

If a longer-term recovery is on the cards, we can expect to see continued house price inflation for a while yet. However, we anticipate a flight to commercial property as people miss out on the dwindling number of residential sections and investment opportunities, so they are already turning to purchasing old commercial buildings with opportunity to add value and obtain a reasonable yield. In our world, this means that feasibilities will be tested strongly. The question will be this: with land prices so high, will developments stack up?

Be responsive

The way in which our team responded to such a disruptive year has been a real highlight for us. It was almost seamless, despite being given 24 hours’ notice to vacate our offices in March. The second time was almost natural… The way everyone adapted and got on with what was happening meant we didn’t really skip a beat. With everyone working remotely, checking in on each other, pulled us all in closer together.

Three-legged stools work well

Our biggest learning, and new company mantra as we move into 2021, is to be a three-legged stool. This means we need to :

1.  Be efficient

In 2019 our team worked a total of 22,000 man hours. In 2020 this jumped to 30,000, and we’re doing more work in more areas than ever before. So, while we’re working on our core client base and have a steady influx of new enquiries coming through, it is a tight and competitive place out there in the market. Keeping our product at a high quality as we work at speed is a key focus for us. We had thought so much about flexibility, and then it got forced on us. So one message is: Just do it. 2020 gave us the platform to introduce real flexibility and digital efficiency, and we continue to develop our BIM strategy and diversify our portfolio of skills and successes.

2.  Be prepared

To be fast on our feet, nimble and quick to react, we needed to be ready. This means having the tools, resources and people in place and prepared to act when needed. In 2019, public sector, residential and retail sectors dominated our work. In 2020, although subdivisions slid down our scale, industrial and residential projects moved up into greater prominence. It also means we need to think further ahead. 2020 has been good for this: when we started the business, we didn’t really know what was coming beyond three months, but now because of the situation this year we are thinking so much further ahead.

3.  Be connected

Now more than ever we need to keep up communication, making it front and centre: internally and externally. We have seen that the importance of diversity through our portfolio is hugely critical. Although it is the same for any business, when you get a sudden event it drives home how important it is to maintain connections even if you’re not currently working with them.

Diversity is our way forward

Diversity of work, diversity of team. A great thing about White Associates is that our team has become diverse through our natural culture, rather than through a process of positive discrimination. Although this is an area we’re always working on, it is good to realise that our stats show that the diversity of our team is on the rise, women now making up 38%, and eight cultures are represented in our team today. To take this further in 2021, we will be working to find out more about each other’s cultures, and to celebrate them more intentionally, so we can celebrate our individuality.

Thank you all

In a tough year, we have come through it well as a team to deliver services at an exceptional level. It’s been tiring for us all, but extremely rewarding to see such personal and project progress. The thing we value most, time and again, is the magic that happens when project teams come together truly collaboratively to deliver. It has made 2020 special in many ways, and for that we thank you, as well as for the opportunities you give us.

And to keep the conversation going, we’d love to know if these lessons that we have learned are in any way similar to yours!

One last thing:

Bring on our 2020 15-year anniversary party – in 2021!

Mt Eden Correctional Facility Winner at 2020 NZiOB Awards

The annual New Zealand Institute of Building (NZiOB) Awards celebrate exceptional examples of collaborative partnerships between consultants and contractors within the industry.

We’re delighted to announce that the team who worked on the Mt Eden Correctional Facility Building C project came home with the Hays Interdisciplinary Collaboration Award at this years award ceremony.

A massive congratulations to our very own Brett Zeiler, Neville McAnnalley (Leighs Construction), Neville Clarke (WSP), James Bones (Beca), Patrick Dowle (Department of Corrections) and to the many others involved in the project. We’d like to give a special shout out to Weng Tan who also played a significant role on this project.

The judges commented that

“the team was committed to collaboration, creating a site office to be shared by the client representative, consultants, and contractor, for the duration of the project. This collaboration ensured a well-executed project.”

Riverside Market

Riverside Market generates awards buzz as visitors flock

Just over a year ago, a temporary symbol of Christchurch’s powerful resilience, creativity and determination became a permanent city attraction when the Riverside Market opened to customers.

Since then, the hugely popular covered market has gone from strength to strength, attracting 30 independent food outlets, 40 fresh produce stalls and 10,000 visitors every day into its welcoming, humming 3,500 sqm space at 96 Oxford Terrace.

Now nominated for the Yardi Retail Property Award at the Property Council NZ Property Industry Awards 2020, Riverside Market has also attracted praise from visitors and media alike for its ability to provide a stellar new offering in the city centre. As Stuff.co.nz wrote in a review recently,

“Riverside Market has completely electrified the inner city with its bustling community hub, complete with a 7-day-trading farmers’ market, owner-operated eateries, and boutique retailers.”

This success is extremely satisfying for us at White Associates, as we love being involved with projects that become integral to their city. As White Associates Director Darin Bayer says,

“Riverside Market has become a focal point in Christchurch, a real community hub at the western end of Christchurch’s retail precinct, for visitors and locals alike. It was a very successful project and is now doing extremely well. This is the sort of project we get excited to work on – we really enjoyed it.

 

Built overlooking the east bank of the Avon River, it is intertwined with several laneways, with the main Little Oxford Lane leading to the CCC carpark and Ballantynes department store. At a time of supporting local, Riverside Market supports local growers and small businesses by purchasing fresh, organic produce, meat, seafood, freshly baked goods, coffee and more. A strong point of a local market is a reduced carbon footprint, minimising food packaging and waste and travel both for producers and purchasers of locally grown food.”

Riverside Market

A high-end retail redevelopment on the site of the previous Re:Start Mall, bordered by Cashel and Lichfield streets and Oxford Terrace, Riverside Market includes a farmers’ market, restaurants, food stalls and retail shops.

The development by Richard Peebles, Kris Inglis and Mike Percasky contains not only the farmers’ market but also 15 high-end fashion and retail tenancies, 4 mezzanine floor hospitality opportunities and an open rooftop bar. Outdoor seating spills onto Oxford Terrace, which has been paved and pedestrianised to create a lively and engaging destination for locals and visitors.

Investor Richard Peebles says he had wanted to create a farmers’ market in the city for a long time, but finding the right location had been difficult until the Re:Start site and surrounding land became available through Crown company Ōtākaro.

“The markets also offer the ability for small businesses and entrepreneurs to essentially incubate their businesses – barriers to entry are low,” explains Richard.

White Associates provided bank funding Quantity Surveyor representation for this development. White Associates Director Darin Bayer says that this transformational development is testament to what can be achieved

“with incredible vision, thorough planning and a strong commitment to providing the Christchurch community with an outstanding new precinct.”

Richard Peebles has been involved in numerous other central city projects, such as the McKenzie and Willis development on High Street and a three storey build on the Hereford end of The Terrace that houses a restaurant & bars on the ground and first floor with office space at the top.

“It’s great to be part of the building momentum. The city has really taken shape post-quake and the Riverside Market has contributed towards making everything a lot more lively and active”.

Let’s hope that Riverside Market can add gold at the awards to the plaudits it is already attracting from the public!

 

Give A Little Month

Give A Little Month

2020 has been a crazy year (so far!)

Covid-19 has affected all parts of our society and sadly had a huge impact on the ability of charities, NGOs and not-for-profit organisations to generate income.

Funding is an essential for these organisations to continue to do the good work that they do but now unable to rely on traditional fundraising methods (e.g. face-to-face work, donations, and volunteering) it is difficult for them to raise the much-needed funds to keep them going.

At White Associates we wanted to do our small part and set out to raise $1,500 in the month of September in what we called “Give A Little Month”.

To add some spice and extra community spirit, we held 5 different events over 5 weeks in the office.

These “Give A Little” events included:

  • Commit Your Commute – we encouraged staff to donate the money they saved on their commute over lockdown
  • Bacon & Egg Brekkie Rolls – on World Suicide Prevention Day – Friday, 10th September – we started our day with a bacon and egg roll and some open conversations about mental health and wellbeing
  • Packed Lunches – we encouraged the staff to make their own lunch and donate what they would have paid for a takeaway to charity instead
  • High Tea Party – the management team competed in a bake off which was judged at a high tea party in the office
  • Raffle – we auctioned off some great prizes inhouse.

Through these various events we managed raise over our $1,500 target and have decided to divvy the funds across four different charities chosen by the entire team:

  1.  Auckland City Mission
  2. MATES in Construction
  3. Mental Health Awareness Foundation NZ
  4. Life Community

More about the charities:

Auckland City Mission

The Mission, a longstanding client of White Associates, provides integrated social services to anyone seeking assistance such as the isolated elderly, rough sleepers, people living in cars and inappropriate housing. Others are battling addictions, living with mental health issues, or struggling to feed their families over a period of unexpected crisis.

MATES in construction logo

MATES in Construction has 3 key focus areas to work towards their vision of significantly improving mental wellness and reducing suicide in the construction industry:

  1. To advance mental health and social services in New Zealand by promoting the prevention and control of mental illness for people engaged in the construction industry.
  2. Providing leadership for our people to gain better access to mental health services.
  3. Building a stronger more resilient workforce.

The Mental Health Foundation NZ provide free information and training, and advocate for policies and services that support people with experience of mental illness, and also their families/whānau and friends.

Life Community

Life Community provides practical help to the community through many initiatives including

  • Soup Kitchens
  • Christmas boxes
  • Community Support Networks

and much much more…

Plant and Food Research

Precision in Action: Plant & Food Research

At White Associates we do love it when projects receive awards recognition. One that keeps on giving in this respect is a redevelopment project for Plant & Food Research that has been nominated for the Naylor Love Heritage and Adaptive Reuses Property Award at the upcoming Property Council NZ Awards.

Seemingly involving just about every part of our business, this $40 million series of complex and multi-faceted projects demonstrates the intensive cost management work we do to meet the precision required for work in professional scientific research laboratories, involving Konrad Trankels, Graham White, Justin Maritz, Paul Crockett and Weng Tan across a range of disciplines and buildings across a swathe of time lasting from 2013 to 2019.

Project durations:

First budget estimate – Q1 2013
Server room upgrade – Sept 2014 to Dec 2014
Cunningham Building – Nov 2014 to Aug 2015
Hamilton Building (incl. ground floor fit out) – May 2015 to Jan 2019
Padfield Sensory – Aug 2016 to Aug 2017

The client and its needs

To appreciate the breadth of activity over the last seven years, it is worth starting at the beginning: with the client and its needs.

Plant & Food Research is a New Zealand Crown Research Institute, a science organisation that provides research and development that adds value to fruit, vegetable, crop and food products. The organisation occupies a beautiful campus in Mt Albert in Auckland, providing a workplace for more than 350 people. However, the campus was feeling its age, and to enable the institute to be able to do its work properly in the 21st Century the buildings needed to be brought up to a new standard.

From a property perspective, the campus comprised the seven-storey Hamilton Building, originally built in 1967, plus its neighbour, the Deco-inspired Cunningham Building. Under the project, these and other buildings have undergone a significant redevelopment and upgrade (alongside the creation of the purpose-built Padfield office and research facility) to create state-of-the art science facilities and laboratories along with modern, future-focused workspaces, all to ensure that Plant & Food Research can continue to deliver high quality science for New Zealand’s plant and marine-based food industries. This has involved seismic upgrades, replacing the roof and facade, as well as the interior accommodation of four floors of laboratories and three floors of office space.

Plant and Food Research
Photo Credit: Bossley Architects

More specifically, works included asbestos removal, interior fit-out demolition, mechanical, electrical and plumbing work, upgrading and reinstating internal fitout, new plant, facade enhancements, a new security system, and a main services upgrade. And, significantly, the high-precision buildings had to remain occupied and operational throughout the project.

This considerable set of requirements required White Associates to provide a full range of quantity surveying services, including initial estimates, contract preparation, tenders and post-contract cost management. Moreover, working as the cost manager on a science-specific building meant that White Associates had to understand all of the complexities of the different functions of the buildings, and in great detail – from infrastructure, structure, fitout and services – so we could properly incorporate all the science-specific spaces such as laboratories.

White Associates director Graham White describes the project, as well as the initial learning process, as “incredibly complex”, saying that the mix of 20th Century structures and exacting 21st Century scientific requirements presented just the start of a rare challenge.

“Imagine gutting an old multi-storey building, with all the limitations of working within an existing structure,”  he says.

“Completely stripping the building back, taking it back to its concrete shell, reveals all sorts of things on its own, before you even think about a new roof and cladding. Then add the complexities of doing all of this alongside working laboratories, with scientists doing intricate research that requires highly tuned equipment.

 

Further, because work took place on site over a four-year period, we needed to deal with the evolving nature of the project, as well as materials and labour costs. And, if that wasn’t enough to manage, decisions were also made during the process to add the fitout of a further floor”

Plant and Food Research
Photo Credit: Plant & Food Research

Weng Tan, who managed much of White Associates’ post-contract work on the project, said that the only way to live with the omni-present complexity was to be methodical and to plan for – and deal with – the challenges while progressing towards the overall desired outcome.

We started with a small project of upgrading the server room, then started works on the Cunningham building.” he says.

“Halfway through it, we moved onto the Hamilton building, before Cunningham was finished. We worked carefully, moving from floor to floor, advising the client when each floor would be ready.”

This all sounds reasonably straightforward, but as with all best-laid plans the key is to be able to adapt as they change and evolve. So, what caused challenges?

Fixed budget in place, knowing surprises would emerge

Because of the age of the buildings, it was inevitable that surprises would start to come through during demolition, says Weng, who adds that White Associates director Konrad Trankels had factored this into his approach in the earliest estimating phases.

“A challenge for Konrad was not knowing exactly what would be found once demolition got underway. Floor levels might be out of alignment, or services might not be where there were designed to be, for example. Because we knew we had a fixed budget to work with during construction, we had to create and build up a floor-by-floor budget bandwidth for the project, particularly as it would be built over 3-4 years. Cashflow and accuracy of payments were the key to ensuring delivery within budget. We therefore needed to work closely with the contractor to identify variations, putting costs against them and advising client of them at the earliest point.

 

This meant the project had to be staged floor by floor. The method we came up with was this: if we found errors on a floor, we could likely assume it would be happening on all seven floors. This level of forecasting helped us to put budget aside for each floor. The client would then populate the floor, and construction would move to the next one. By being on top of the budget forecast floor by floor, we could evaluate the challenges as we found them.”

Marrying design requirements with the investment case budget

In an environment of on-site discovery, clarity of design was very important. White Associates’ solution was to work closely with the client and the design team to gain a clear understanding of all non-negotiables from a design perspective, says Weng.

“We worked with everyone involved to arrive at a solution that was fit for purpose and able to be delivered on budget within a forecasted contingency spend.

 

“When completing initial feasibility costs, we assumed potential requirements of the building that were validated with the design team in order to arrive at a robust project budget. We believe our ability to communicate effectively with the wider design team assisted in realistic budget expectations. Once realistic budgets were set, the client had the ability to move forward and procure required scope of services. We needed to work closely with the design team in delivering the project on budget within a forecasted contingency spend.”

Plant and Food Research
Photo Credit: Bossley Architects

This led to a decision to negotiate an extension to the contract, which added the fitout of a further floor.

“The client’s requirement was for the additional work to be done at the same unit rates as the main contract works,” says Weng.

“The main challenge this created was in the services trades, which required analysis of unit rates, labour rates and productivity outputs for each subcontractor’s price for the main contract works and the additional work.

 

Our analysis resulted in reductions to the proposed cost of the additional works, and at the end of our analysis the client was satisfied that the proposed cost of the additional works was at the same unit rates as the main contract works.”

Bringing subcontractors on board for the journey

To achieve a better understanding of these costs, bringing subcontractors further into the team was a big contributor to the project’s success, says Weng.

“A trend over the last ten years has been bringing contractors into the design earlier, and the next trend is to bring subcontractors in if you’re confident in the value you’re getting from them.

 

Early on it was agreed that we would need to bring on subcontractors, and for the services in particular. We went through a process to get them to be part of the team, and then as the design was updated we would work with them on the price for their trade. By doing this early we could plan earlier and they could advise the design team, particularly on staging. When you’re doing air conditioning for example, it doesn’t go in floor by floor, so when you break it down building by building, floor by floor, it needs re-sorting.”

Placing modern workplace design and scientific environments into old fabric

One of the key objectives of the overall project was to encourage greater collaboration between staff groups within Plant & Food Research by introducing a range of alternate ways of working to traditional workspaces. Architectural ingenuity, such as introducing double-height spaces to link the floors vertically, came to the fore, in turn requiring cost expertise to provide services in modern workplace design and scientific environments.

Plant and Food Research
Photo Credit: Plant & Food Research

Design-wise, a JV between renowned Bossley Architects and Lab-works Architecture, which specialises in labs merged two forms of specialty to create a beautiful and functional building.

“It went really smoothly,” says Graham.

“There was good demarcation between specialties, as Bossley had full rein on interior break out spaces and exterior cladding, for example, and Lab-works made the most of the sterile laboratory spaces on each floor. Together they created a brilliant work environment.”

Graham says that client was also ‘brilliant’, taking a hands-on, highly involved, big picture approach.

“It was extremely difficult for them trying to build a facility; scientists being led through a long change management process. Having worked in the buildings in one way for 30-40 years, the project created complete change in both how they work and the laboratories themselves. They met it by running a big process for their people, which of course needed coordination.”

This underscored the importance of understanding the client’s requirements and their non-negotiables at the project outset, to be able to set realistic budgets for them to make their key decisions around, says Weng.

“Labs are incredibly complex buildings. The builders have also had to adjust their attitude to what they are doing, because there are so many challenges. Plant & Food Research science is a very high-precision activity across so many aspects, including air quality, air pressure, condensation, with very high tolerances. The exactness of their instrumentation is astounding.

 

This meant two things for the project. Firstly, extremely high quality design and construction, and, second, no form of vibration in the building was allowed while Plant & Food Research were doing their work. We needed to give the client great heads-up for any noisy works so they could avoid it.”

Complete building upgrades taking place in an operational environment also require key components to be fully understood and costed in initial budgets to allow the client the right level of cost advice in order to make key decisions at the project inception stage, Weng adds.

“The client must be able to stage the project in a particular manner to allow for key budget cash flow requirements. The level of quality and specification for this highly serviced facility has been at the forefront of everyone’s decision, and it was managed effectively to ensure that it was not compromised.”

Outcome: all complete within budget

Plant and Food Research
Photo Credit: Bossley Architects

On 22 November 2018, Prime Minister Jacinda Ardern and the Minister of Research, Science and Innovation, Dr Megan Woods, opened Plant & Food Research’s new facility.

This redevelopment has been a huge project, but the result – the new high-quality, purpose-built facilities of the Hamilton, Cunningham and Padfield buildings – will allow us to deliver more and better science for our partners and New Zealand,” said David Hughes, CEO of Plant & Food Research, at the opening.

“Through a combination of fundamental and applied science, much of which has connections to our Mt Albert Research Centre, we will deliver a smart, green future for our industries, for New Zealand and the world.”

Graham White agrees, adding:

“Six years ago White Associates started putting numbers together for this complex project, and delivery occurred within budget, even over this substantial period of time. It was immensely satisfying to see it completed to such exacting requirements, on budget, and we are all so pleased that it has been nominated for a Property Council award. Our fingers are crossed that it will do incredibly well.”

……………………………………………………..

To view a timelapse of the project posted by Plant & Food Research: 

https://www.instagram.com/p/BqbHmQql3Iu/?utm_source=ig_web_copy_link

Hastings Police Station

Arresting Development: HASTINGS POLICE STATION

When working on a project for the New Zealand Police it is important to ensure that every detail is completely locked down – particularly when it comes to cost.

White Associates took on a challenging and hugely rewarding project to manage the costs and budget for the comprehensive redevelopment of Hastings Police Station. Originally picking up the project alongside similar work for Napier Police Station, White Associates provided a range of pre- and post-contract services throughout this $20 million construction project that involved demolishing an existing station and constructing a new three-storey building to exacting seismic requirements on poor ground conditions.

Justin Maritz, White Associates’ pre-contract lead on the project, says that the project objective sounded straightforward at the outset: to manage the costs in the development of a modern, fit-for-purpose facility that maximised the station’s gross floor area in order to increase operational efficiency.

However, he says, ultimately White Associates’ job was more complex, requiring close collaboration with designers and end users to value-engineer design at the masterplan phase in order to deliver this IL3 building within a specified GFA, and meet operational requirements, all within budget.

“You could say that for us the project shared many of the requirements of police work: early detective work, intensive examination of detail, security of personnel in an operational site, coping with rapidly evolving information, and dogged determination, to ensure a successful result. It required us to keep our finger on the pulse of budgets at all times, especially as the project scope and design teams evolved.”

Dealing with challenges all the way through

The cost challenges arrived thick and fast when White Associates came on board. First among them was a background team change that saw GHD take on the design, says Maritz.

“We examined the user requirements and carried out a cost plan, as we could see that the original scheme was way over budget. The scheme had to be redone, and the new architects redesigned the scheme to the budget. This meant we had to know all about the building, while respecting the level of security and privacy the Police needed. We also needed to keep close tabs on client requirements, suggesting alternatives that saved project costs over the long term.

 

“We gave on-demand costings, responding well to mitigate any flow-on costs and programme implications. This involved working very closely with the client’s Project Director and Project Manager, flagging any costs to enable decisions to be made quickly and mitigate costs.”

Hastings Police Station

High seismic stability on poor ground conditions

Construction in Hastings got underway in February 2019, and the challenges kept coming, says Justin Bearne, who led White Associates’ post-contract work:

“Ground conditions are always one of the biggest challenges for any construction project,” says Bearne. “The complicated landforms under the site required extensive specialist deepsoil mixing, pumping a substantial amount of cubic metres of material into the ground.

 

“Controlling costs in this environment required a close collaborative effort with the subcontractors and the main contractor. We did considerable analysis of the conditions; many options were considered, and we helped the client to understand the best value for money options, constantly looking at the best way to maximise budget. Options analysis was vital on this project, requiring many reviews of the methodology before we had a contractor on board.

 

“By factoring in the complicated ground conditions and its associated costs and allowance, we were able to provide the client with a robust budget estimate to then make an informed decision. That decision involved undergoing a redesign in order to bring the project within budget. By identifying the costs and risks early on, we were able to save our client time and money and ultimately put steps in place to provide a better project outcome.”

Hastings Police Station

Controlling cost on operational site

With a court building and custodial unit next door to the police station, ground conditions were far from the end of the site challenges in Hastings. With people coming and going into court daily, plus the need to maintain holding cells and management units for them, the site was live and operational throughout the demolition and construction work.

Furthermore, as the project evolved additional scope was introduced mid-project. This included additional works to the police station, additional upgrades to cells, plus upgrade to ISO Annex buildings and services. Says Bearne:

“These additions in scope pulled us back into establishing budgets for sign-off approval and negotiating contract sums with the incumbent contractors. It required us to obtain additional funding, re-align budgets with business cases, negotiate value for money with the main contractor and minimize the impact of the project programme delivery.”

Bearne adds that it not only involved the use of temporary offices and holding cells to ensure the station could remain operational, but a considerable amount of stakeholder engagement too.

“The station works in close collaboration with the neighbouring Ministry of Justice facility. Given the nature of the station, the design team had to factor in the needs of the various internal and external stakeholders. We not only relied on our extensive experience working with the likes of the Department of Corrections, we also engaged in in-dept stakeholder dialogue in order to understand all of the nuances of this particular site. In doing so, we were able to ensure all of the respective groups’ requirements were captured in the master planning stage, and provided a realistic budget that was grounded in commercial realities.

 

“We worked closely with New Zealand Police and the design team on the delivery steps and sequencing for the project while keeping the site operational and maintaining high levels of security – and all while working closely with the neighbouring Ministry of Justice facility. We sought to segregate the work into set phases while looking for efficiencies in the programme in order to reduce cost where possible. Applying our experience and benchmarking against similar projects we were able to provide crucial information that enabled our client to make an informed decision which was in their best financial interest.

 

“By taking time with our stakeholder management, we managed to maintain a smooth process and kept control of design and cost, always one step ahead of changes on site.”

Hastings Police Station

Maximising GFA while controlling cost

One of the most modern aspects of the project is one that most passers-by won’t see: within the building, NZ Police is pursuing new ways of working. In taking a modern, ‘agile’ approach to the internal layout of the working floors – providing more open space for people to use, thus requiring fewer fixed desks, and thus traditional calculations around space required per person – the Police are challenging the way they work, says Bearne.

“The agile approach is setting a new benchmark for the Police,” he says. “It is something of a hybrid project for them. Historically, they wouldn’t build such a small Gross Floor Area (GFA), and there were many discussions around the amount of space needed, hot desking and so on.

 

“Ultimately, through collaborating with the design team and end users, and applying our value engineering expertise, we were able to help ensure that the design met stakeholder needs while optimising the available space, all while looking for cost efficiencies, in order to deliver what turned out to be 3,300m² GFA within budget.”

Hastings Police Station

Teamwork was the key

Ultimately, after the station was officially opened on 6 December 2019, it has proved to be an award-winner. Taking out the NZIA 2020 Hawkes Bay/Gisborne Architecture Awards, the judges commented that

“this complex project demonstrates how careful planning, good access to natural light, consideration of acoustics, and built-in flexibility can enhance a workplace and improve social outcomes. Internal planning was carefully considered and benefited from consultation between client and architect, and this process has been the catalyst for a desired cultural shift within the client organisation. Both figuratively and literally, the building illuminates the work done by Hastings police.”

Also nominated for the Warren and Mahoney Civic and Arts Property Award, the project demonstrates how success is driven by teamwork and collaboration, says Bearne.

“Teamwork is always a massive factor in project success. On this project, which had cost challenges pretty much from start to finish, success came predominantly through working extremely closely with the client, designers and MCL Construction to ensure the new building met stakeholder needs while optimising the available space and budget. It is immensely satisfying to see it now in use, doing its job, and recognised as a great outcome.”

This is echoed by Joseph McGowan, Project Director for NZ Police, who says:

“This project truly involved everyone from front line staff, District Commander, Consultants and Contractors as well as Hastings Council to find ways of overcoming the difficulties that presented over the course of this project. Without all of this input the project, which was put on indefinite hold at one point, would not have completed. I am genuinely grateful to everyone who made this project a success. Thank you. With this new Hub station we can go on to make a really positive contribution to the communities in Hawkes Bay and Eastern District as a whole.”

 

Staff Headshot

Gabi Rayneau: championing the Broader Outcomes at White Associates

Long ago, in the dim and distant days before Covid, White Associates took an evolutionary leap forward as a company. Inspired by the announcement of the Wellbeing Budget in 2018, and realising the importance of the opportunities offered by the Construction Accord and Broader Outcomes, we created a framework to deliver on these documents and help us start an altogether new journey as a business.

This decision was grounded in the company’s desire to contribute to the potential of New Zealand, not be a drain on it, says Michelle Pou, White Associates’ Business Manager.

“At White Associates, we know that the work we do, and the way we do it as a team of people, contribute to the sustainability of the economic, social, environmental and cultural world we inhabit in New Zealand.

 

“We understand that we enable projects to take place through identifying risks and dependable costs through the lifecycle of each asset we’re involved withwhich can last for many decades. We’retherefore not overstepping the mark by acknowledging that we play a role in the stewardship of the health, safety and environment of the people around us.

This means, she says, that it became obvious to the team that it was necessary to change White Associates’ game in this area, consigning the old CSR plan to history and taking a new approach.

We wanted to create a new structure to help us identify and deliver initiatives that can benefit the people and world around us.

 

Wtherefore spent time creating and debating a framework to guide our actions in the office and on projects – a simple structure to deliver tangible benefits for our communities as we go about our business.”

Activating our own Broader Outcomes approach in delivery 

All positive so far. However, it then became clear that this important project also offered an opportunity to put the Broader Outcomes into practice by developing the skills of White Associates’ own people in its implementation 

Staff Headshot

As Education is one of the key values of the company, it seemed a perfect fit to involve Gabi Rayneau, a member of the White Associates team who is also in her third year of Bachelor of Business degree at AUT, majoring in Sustainable Enterprise and Management. Working alongside Michelle to deliver the project, it has become a powerful training and development opportunity at the same time as delivering tangible value to the company. 

As part of the course, students are required to undertake a nine-week, full-time work placement in an environment directly related to their major. Described as ‘co-operative education’, the placement is designed to help graduates to hit the ground running with workplace experience in their chosen field. 

Fleshing out a framework 

Gabi is using this placement to flesh out White Associates’ framework under the social, sustainable, economic and cultural headings, and to develop KPIs to measure the company’s activity and performance as a sustainable enterprise.

“Sustainable Enterprise is about business of the future,”

she says.

“It focuses on the role of business and organisations in supporting both social and environmental sustainability. We learn to strategize, engage, and negotiate with a wide range of stakeholders, including community, retailers, suppliers, consumers, and NGOs. Sustainable enterprise informs consumer choices, provides community services, drives environmental projects, and transforms organisational strategies and practices.”

The opportunity to carry out the placement was a big part of Gabi’s attraction to White Associates.

When I originally applied for a job at White Associates, they talked about what they were doing in the world of sustainability. I thought it would be a great challenge; a really good opportunity to understand how a business of this type works, while developing activities and approaches in this important area.”

Surveying White Associates’ goals and activities 

Using the UN Sustainable Development Goals (SDGs) as a framework to benchmark performance, Gabi is undertaking a survey of the goals that White Associates people are interested in achieving, and across which social performance areas. She will also examine the company’s delivery efforts to date, using the framework to evaluate performance against the SDGs, before presenting her findings to the management team. Once over these hurdlesGabi will then create a series of new policies and delivery plans.

 

UN Sustainable Business Goals

“By using these goals as general guidance for the targets we set for our business,

she says,

aim to connect the activities we are already doing to the SDGs, measure performance, and then find aspects of sustainability to focus on that are of use to everyone. It’s all about strengthening the efforts that are already in place, and developing new goals and initiatives for our business to implement and integrate over the course of three years. It is a tremendous opportunity for me to understand how sustainability fits within the world of quantity surveying, so I can help the team as they go out onto site.

Alongside this, Gabi will also look into the psychology side of change, trying to understand and acknowledge the psychological barriers that ultimately enable or stop change from happening. 

It is important for me to understand the people I’m working around,” she saysI will work to understand what motivates people around change – and why people might feel that they can’t do new things. Luckily, the guys are already doing things in this space. I know people here are interested and passionate about this topic, and it is good to have a great team supporting me. It’s all about starting the conversation, seeing what people are doing, finding the gaps, and figuring out how we can implement change.

With commitment given by the leadership team to this approach and framework, setting up a focus group to identify and implement initiatives – and then report to the board every month on actions that deliver on the strategy – White Associates is taking strong new steps forward in this new area. Expect future reports. 

Auckland City Mission: HomeGround

Pioneering. Groundbreaking. Leading edge. These are often-overused words in the world of construction. However, in the case of Auckland City Mission HomeGround, they are not just an accurate, fair description of ambition in action, but they are the starting point for a truly impressive accomplishment emerging in the centre of Auckland.

All the way back in 2007, well before the dark days of the global financial crisis, the Auckland City Mission ran a design competition to create a new complex on its central-city Hobson Street site. Won by Stevens Lawson Architects, a vision was born for not just a new multi-storey facility that would provide integrated wraparound services and accommodation for some of the city’s most vulnerable people, but for a structure that would be built in an entirely more sustainable manner.

Fast-forward thirteen years and the dream is now becoming reality. Work is well underway on site to build the nine-storey Auckland City Mission HomeGround, the tallest building to use cross-laminated timber for its core structural strength in New Zealand.

Since the earliest stages, White Associates has been intimately involved in this project that will house 80 apartments to provide safe, permanent shelter for people, a place where the Mission can support, share and connect with those who need it most. It will also offer low-cost medical treatment and prepare wholesome meals for visitors to its community centre. The new medical centre and pharmacy, being created as part of the project, will include a state-of-the-art 25-bed social and medical detox unit in conjunction with Auckland and Waitemata District Health Boards, increasing the service in central Auckland by 50% with space for 250 admissions and 1825 additional bed stays.

The project has involved a wide range of White Associates skillsets, from the estimating detail skills applied by Konrad Trankels and Justin Maritz, to the bank funding and pre-condition reports reviews undertaken by Darin Bayer, and the post-contract skills now being applied daily by Brett Zeiler and John Hugo McGrath. In short, it’s a full-court press as the team works to help the Mission to deliver this landmark project within an evolving, fundraising-driven budget.

Ambition = QS challenges x3

As so often happens, with pioneering ambition comes complexity and challenge – and this project is not short of any of them. So, what are the biggest challenges here?

Brett Zeiler, who leads the post-contract quantity surveying work for White Associates on the project, says that they come in three main flavours: firsts, fire and funding.

Firsts

“Firstly, this project is one of the tallest timber building in New Zealand. It is revolutionary in its use of Cross Laminated Timber (CLT) on such a large scale. CLT is undoubtedly the answer to building sustainably, adding value to a natural, renewable resource through technology – as well as fast, safe, economical and good for the planet. However, as anyone who has been on a construction site knows, when a new material or method is introduced to site it adds dimensions of uncertainty and risk. All of these can add time and cost to a project.

 

“It is true that the timber product, which is being supplied by XLam, has been used on numerous smaller projects around New Zealand, but it has never been used in a project of this size or in this part of the city. Because the structure above Level 2 is being made out of timber, the team has had to put some serious time and effort into understanding it, with many meetings with XLam to gain specialist knowledge of the system and the construction methodology.”

 

“Now, however, as the build progresses the team are getting to know the product and the system, we are beginning to understand it and become more comfortable with it. It is good to watch the installation team getting into their rhythm on site, it is becoming clear that they too are becoming confident with the methodology involved. That has been a real highlight of the project for me; being exposed to it, how it works, how it affects different elements of design, architecture, and seeing how the consultancy team have dealt with all of the new systems involved.”

CLT designed buildings have been at the forefront of design in recent years across Australia however New Zealand’s unique Volcanic landscape has meant that a more cautious approach has been taken hence the landmark status of this project. The understanding of the seismic requirements in a timber structure of this size in a country with a known earthquake risk has meant that the engineers have had to pioneer their way to a solution.

Fire

Fire rating requirements were a related challenge, says John-Hugo McGrath, who works daily on the project.

“One of the major elements was gaining an understanding of how the key requirements for the timber structure differed from the conventional steel and concrete, a part of this involved understanding how Council was treating the fire design and the implications their calculations had on the design and in turn cost.

 

“To address the challenge, we went through the design options and reviewed the acceptable solutions, we then carried out a cost analysis on the viable options and presented the most cost-effective options to the team. Knowing the options we had to work with allowed the consultancy team and the contractor to identify which option presented the most favourable methodology thus resulting in a solution that was the most cost and time effective for the client”.

The process involved considerable interaction with the Fire engineers and the Architects, he says.

“We worked through numerous options and gained valuable insight into the inner workings of the fire requirements with a CLT system, we reached the right solution with the team and have overcome what was definitely a hurdle at one stage.”

Funding and Project cashflow

One of the continual challenges on a project that continues to involve significant public fundraising is cashflow funding, says Brett. 

“The Mission has undertaken fundraising for different aspect of the project from the general public and grants from DHBs, council and government. This means that from a QS perspective we need to isolate costs from the medical/detox floors and relate them back to grants for specific works.

 

“There’s no doubt that it has been more complicated with multiple sources of funding, as we need to show that funds are being used for their intended purposes. We have therefore been through a process to work alongside the contractor, so as we get prices in for trades, we can split out the required levels of cost. This has involved significant collaboration with the contractor to extrapolate the required information and present it clearly. Our bank funding team has been extremely helpful in all of this work, which has run since the estimating phase through to now.”

John Hugo adds that the unique nature in which the Mission relies heavily on public donations to fund the project has meant that the team has had to work closely with the Mission to inform them frequently on their cashflow forecasting.

“By doing this we have been able to ensure the Mission is in a position to understand their donation targets and push donation drives to guarantee they have the capital to cover for upcoming payments as and when they are due”.

Procurement

The procurement process has been another key process within this project, adds John Hugo.

“To gain an early start we tendered a P&G Margin contract to get a contractor on board, and then tendered trade packages until we had a 60% lump sum before commencing on site. This was a fairly unique process but was used out of necessity. Since then we have been working on an open book basis to procure the remaining 40% of trades as and when the design has progressed”

 

The open book basis has allowed us to ensure the contractor has obtained competitive market pricing on each trade through the tender process. “The number of moving parts involved in this process has meant that we have had to reassure the client and provide them with confidence of an accurate forecast cost as we progress through the trades”.

A collaborative approach with the contractor has meant the team has had the ability to engage with the trades and provide a more in-depth oversight throughout the entire process to ensure the trade prices are in line with expectations and represent a value for money.

Value first

Speaking of value, Brett adds, Value engineering has also played a significant part of White Associates’ role.

“Understanding the purpose of the building and nature of the client – being a charity organisation, it made sense that the design was fit for purpose. Given we are dealing with public money and donations, we have worked on a real value engineering drive, focusing on targeting a level of spec in the building that is appropriate for its intended uses, prioritising durability, longevity, things that will last, always being cost-conscious. That said, we don’t want to be penny-wise, pound foolish; we have been targeting the right cost for the right design life.”

The procurement nature of the project has allowed us insight into the design at a stage where we have been able to review and provide cost conscious alternatives to the client and engage in active talks with the Contractor as to how to better the buildability which ultimately results in cost savings.

This cost-focused and innovative approach to design, materials, procurement, methodology and funding has required a solid and collaborative team, he adds.

“The team has been really good. Everyone from the architects to the engineers understands what we are working on and why it is important. This has kept the Mission and the project’s outcome at the forefront of every meeting. We can all see that coming through in the way people are working, ultimately focused on the benefit this project will bring to the people who will live there as well as the Mission’s staff and volunteers.”

Focused on the future

The team is now working cohesively towards the end goal, with everyone focused on the same objectives, says Brett.

“Morale is great, and we applaud the Auckland City Mission for being the first to take the sustainable path forward. They are paving the way, providing lessons to be learnt so other people can follow. It is great that they have taken the initiative, and it is great to be part of the process.”

John-Hugo agrees.

“The design is pretty amazing. Knowing that it is made out of a pioneering technology gives us all a strong feel-good factor, knowing we are contributing to something that will serve people, and that they will be grateful for it. The project will make a truly meaningful impact; it’s not a tiny house, it’s a nine-storey building. It will make a big difference.”

Find out more about HomeGround here >>

 

Construction Projects: How to tackle the unknown impacts of Covid-19

At a time when the Rebuilding Together budget shows the Government reaching deep into its economic trouser pocket to stimulate activity in an effort to reduce the Covid shock, at White Associates we anticipate a massive period of unknowns for our industry.

Among our significant learnings over the past seven weeks, this is one that we hope might help you emerge from your bubbles into this new world of rapidly shifting uncertainty:

Get together to tackle consequences and compensation

The consequences of the total construction shutdown under Level 4 are not just economic in nature. Commercially, many contractors will understandably seek compensation after losing money as sites, staff and machinery sat idle. We are now grappling with the idea of ‘your project will be late’, resetting timelines and assessing contractor entitlements.

The consequences of level 4 are almost straightforward in comparison with the complexities involved in assessing and resolving entitlements arising as a result of Level 3 restrictions. Allowed to do some work, contractors had to operate under a complicated social distancing regime, which had the effect of slowing things down – working, but not as efficiently as before. It is more complicated to determine the effects of Level 3 on delivery programmes. Will it prolong project durations or cause increase costs? How much should contractors be compensated for time and cost, and their subcontractors?

These are the high-level factors impacting project delivery.

But the challenges don’t end there. We also have to consider the impact of closed/restricted borders. With various elements of materials and labour imported, will costs escalate? It may be prudent to consider, locally sourced, alternative products.

Every little aspect will have implications on programme and budget.

When faced with a plethora of challenges, you need a great team of consultants to help manage your contract and budget. You want to have good people on your side, actively engaging with the contractor to find pragmatic solutions.

Avoiding massive contractual claims, maintaining open conversations and finding ways forward as a team – these must be key priorities going forward.

We encourage project stakeholders to sit down with their QS to identify risks, defuse issues and establish a constructive way forward.

4 ways to tackle the unknowns:

  1. Understand your liabilities
  2. Get good advice
  3. Ensure you have the right team in place
  4. Get together now: sit down with your project team, assess your situation and try to sort things out.
White Associates Anniversary Logo

15 Years Absolute Dependability

 

IT’S NOT THE YEARS OF YOUR BUSINESS,

BUT THE BUSINESS IN YOUR YEARS.

The relationships you form, you nurture, you grow.

For White Associates, quantity surveying is more than technical project calculations – it’s a promise of seeing the bigger picture, being fully responsive and delivering projects with complete financial confidence.

What started in an office the size of a broom cupboard has now grown to a dynamic team of near 30 staff.  Some long-serving, some new, but all with one thing in common: integrity.

An integrity that has been building dependable structures across New Zealand for over a decade. Joining the dots, connecting the disconnected, our role is integral to success. Bringing together the moving parts of the construction process with absolute dependability.

None of this would be possible without the right people, and the right culture to fuel them. We believe in an environment where development is encouraged through mentorship. Flexible in how individuals prefer to work, with a company-wide camaraderie that means we continually support one another, and our clients.

Constantly challenging ourselves in what we do and how we do it. Particularly now during the uncertain and changing times we face, our demonstrated adaptability will prove essential for our viability. We are grateful to be celebrating 15 years in business.

We evaluate. We review. We evolve. That’s how you build. That’s how you move skyward.

On to the next 15.

Read more about our journey here